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1.1 The operator of the online platform Recordio (hereinafter “Recordio” or the “platform”) is:
Pavel Halabica
(hereinafter the “operator”)
1.2 The operator may be contacted through the following contact addresses:
1.3 The platform is available in particular on the domains recordio.cz, recordio.eu and, where applicable, on other national domains operated by the operator. The language and currency settings of the platform may differ depending on the domain, the user’s settings, the user’s country or the specific Offer.
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2.1.1 Recordio is an online marketplace focused on the sale and purchase of musical instruments and hardware between private individuals. The platform technically enables users to publish an offer to sell specific goods and enables other users to express interest in purchasing, submit a Price Offer or use the Buy Now function.
2.1.2 Recordio is not a party to the purchase contract concluded between users, is not the Seller of goods offered through the platform, is not a provider of payment services within the meaning of Act No. 370/2017 Coll., on Payment Systems, does not arrange shipping of goods and does not transfer the purchase price between Buyer and Seller.
2.1.3 Recordio provides the service of technical access to the platform and related functions, in particular search, publication of Offers, communication interface, Transaction records and ratings. The operator is not liable for the factual condition of goods, performance of the purchase contract between users or their mutual payments.
2.2.1 These Terms of Service (hereinafter the “Terms”) apply to everyone who uses the Recordio platform — registered users and unregistered visitors alike, to the extent to which they use the platform.
2.2.2 In the version effective from 1 June 2026, Recordio is intended exclusively for private non-business individuals (C2C — Consumer to Consumer model). Details are set out in Chapter 4.
2.3.1 The user expresses consent to these Terms:
2.3.2 Without consent to these Terms, the Recordio platform cannot be used actively (listing Offers, submitting Offers, concluding purchase contracts).
The following documents, available on the platform, form an integral part of these Terms:
In the event of any conflict between these Terms and a separate document, the separate document shall prevail for the specific area if it is expressly intended to regulate that area; in particular the Price List shall prevail for the amount of fees, the Privacy Policy for personal data processing and the Cookie Policy for cookies. This does not affect the validity of the remaining provisions of these Terms.
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For the purposes of these Terms, the following terms have the meanings set out below:
Recordio / platform / service — the online platform operated by the operator and available on the domains recordio.cz, recordio.eu and other national domains operated by the operator, including all of its functions and related services.
Operator — Pavel Halabica, self-employed natural person identified in Chapter 1.
User — a registered person with an active user account on the platform, or an unregistered visitor to the platform to the extent to which they use the platform.
Account — a user profile created by registration on the platform through which the user accesses platform functions.
Guest — an unregistered user who uses selected platform functions without creating a permanent account, in particular listing an Offer as a guest.
Seller — a user who has published an Offer for the sale of goods through the platform.
Buyer — a user who has expressed interest through the platform in purchasing goods offered in an Offer, submitted a Price Offer or used the Buy Now function.
Offer — a publicly available description of the offered goods published by the Seller through the platform, containing in particular the title, category, condition, price, photographs and shipping conditions. An Offer constitutes an invitation to submit offers within the meaning of Section 1732(2) of Act No. 89/2012 Coll., the Civil Code (hereinafter the “Civil Code” or “CC”), and not a contractual offer.
Price Offer (Make an Offer) — a binding price proposal by the Buyer addressed to the Seller, by which the Buyer proposes to conclude a purchase contract at the price offered by the Buyer. The validity period of a Price Offer is set out in these Terms (see Chapter 13) or in the platform interface.
Counter-offer — a subsequent price proposal by the other party within ongoing price negotiation.
Buy Now — a method of concluding a purchase contract whereby the Buyer, by a binding click on the relevant button, makes an offer to purchase the goods at the price stated in the Offer, which is automatically accepted by a technical means of the platform in accordance with the Seller’s pre-set conditions.
Purchase contract — a contract for the purchase of goods concluded between Buyer and Seller through the platform functions. The parties to the purchase contract are exclusively Buyer and Seller; the operator is not a party to the purchase contract.
Transaction — a record created upon conclusion of a purchase contract between users, through which the platform monitors the status of performance (creation, dispatch, delivery, completion, any dispute).
Completed Transaction (status “completed”) — a Transaction in respect of which one of the situations described in Article 16.1 of these Terms has occurred (in particular confirmation of receipt by the Buyer or automatic completion after expiry of the specified period).
Proof of Possession (proof of possession of goods, DoP) — an anti-fraud procedure in which the Seller proves by photographic record, according to the operator’s instructions, that the Seller physically has the offered goods available. The procedure serves to prevent fraud in Transactions exceeding the value stated in the platform interface, in the Price List or in the platform help section (see Chapter 27). Proof of Possession does not mean legal verification of the Seller’s ownership right to the goods.
Trust Level — an internal classification of the user by the platform based on completion of verification steps and successful Transaction history, at levels 0 to 3 (see Chapter 5).
Pickup — a shipping method whereby the Buyer collects the goods personally from the Seller at an agreed place.
Standard shipping — a shipping method whereby the Seller hands the goods over to a carrier for delivery to the Buyer.
Chat — the platform communication interface enabling mutual communication between users related to a specific Transaction.
Working day — a day from Monday to Friday, excluding public holidays recognised in the Czech Republic.
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4.1.1 To make full use of the platform, the user may create a user account. To list an Offer or submit an offer without registration, it is possible to use guest mode to the extent made available by the operator in the platform interface.
4.1.2 An account is created by completing the registration process and verifying the user’s e-mail address.
4.1.3 Registration takes place:
4.2.1 A user account may be created only by a person who:
4.2.2 The user confirms satisfaction of the age and legal capacity requirements during registration. A knowingly false declaration gives rise to the user’s liability for damage caused to the operator or third parties and constitutes grounds for immediate account termination.
4.3.1 During registration, the user provides in particular:
4.3.2 The user is obliged to provide true and up-to-date data and to keep such data up to date throughout the duration of the account.
4.3.3 For the purposes of fulfilling statutory reporting obligations of the platform operator, the user may be asked to provide additional data; details are set out in Chapter 21.
4.4.1 During registration, the user may voluntarily give consent to receiving the operator’s newsletter and other marketing communications by ticking a separate checkbox; this checkbox is unticked by default.
4.4.2 Consent to the newsletter may be withdrawn at any time (see Chapter 30).
4.5.1 Each user is entitled to have only one active user account.
4.5.2 The prohibition applies in particular to creating additional accounts for the purpose of:
4.5.3 The operator is entitled to terminate duplicate accounts and to take activities recorded from them into account during moderation.
4.6.1 The user is obliged to:
4.6.2 The user is responsible for all activity carried out on their account, unless they prove that the activity was carried out without their knowledge as a result of a serious security breach that they could not influence.
4.7.1 In its current version, Recordio is intended exclusively for occasional sales of used goods by private non-business individuals (C2C model). Listing Offers by persons acting in the course of business, repeated sales of new goods or systematic or organised sales for profit are not permitted.
4.7.2 The mere fact that a private individual sells used goods at a higher price than that for which they acquired them does not constitute business activity.
4.7.3 The operator considers the following in particular to be indicators of business activity or use of the platform outside its designation:
4.7.4 If the manner of use of the account indicates a breach of Article 4.7.1, the operator shall proceed as follows:
4.7.5 Refunds of fees already paid for Offers shall be decided by the operator at its discretion; as a rule, fees already paid are not refunded.
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5.1.1 The operator introduces a system of Trust Levels as a fraud prevention measure and as a mechanism by which users can recognise the level of verification of the other party.
5.1.2 A Trust Level does not constitute a guarantee by the operator for the user’s conduct and does not relieve the user of responsibility for their own conduct.
5.2.1 The operator distinguishes the following user verification levels:
5.3.1 The user moves to a higher level automatically after meeting the relevant conditions (for example successful Transactions) or actively through the platform interface (for example telephone verification).
5.3.2 In justified cases (in particular in the event of suspected fraud, a dispute or inactivity), the operator may reduce the Trust Level or temporarily limit its effects (for example reintroducing a Proof of Possession requirement).
5.4.1 Users with a Trust Level of 2 or higher are generally not subject to mandatory Proof of Possession (proof of possession of goods) for Transactions exceeding the threshold value under Chapter 27.
5.5.1 During verification and investigation of disputes, the user is obliged to provide the operator with reasonable cooperation and true data. Failure to provide cooperation may lead to a reduction in Trust Level, account suspension or other measures under these Terms.
5.6.1 When calculating Trust Level, the operator may disregard:
5.6.2 The operator is entitled to recalculate Trust Level retroactively if misuse under Article 5.6.1 is detected.
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6.1.1 The user may request termination of their account at any time through account settings or by e-mail to privacy@recordio.cz.
6.1.2 The operator will process the account termination request no later than within 30 days of receipt.
6.1.3 Before the account is terminated, the user is obliged to:
6.1.4 If the user requests account termination while unresolved Transactions or unpaid receivables exist, the operator may postpone termination until they are resolved or suspend the account instead of terminating it.
6.2.1 The operator may suspend or terminate a user’s account, in particular in the following cases:
6.2.2 The operator shall inform the user of account suspension or termination by e-mail to the address stated in the account, stating the reason and providing information on the possibility of appeal under Chapter 24.
6.3.1 After account termination:
6.3.2 The operator shall delete or anonymise the user’s personal data after account termination if it is no longer needed for the purposes for which it was processed. Data necessary for:
may be retained for the period laid down by legal regulations or for the period necessary to protect the operator’s legitimate interests. Details are set out in the separate document Privacy Policy.
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7.1.1 An Offer may be listed by a registered user or a Guest (unregistered user) to the extent made available by the operator in the platform interface.
7.1.2 By listing an Offer, the user declares and warrants that:
7.1.3 The platform may display the Seller’s status as a private individual to the Buyer in the platform interface. The Buyer acknowledges that, in a purchase from a private individual (C2C), the special consumer rights applicable to purchases from a trader, in particular rights under Sections 1810 et seq. of the Civil Code, do not apply to the purchase contract between Buyer and Seller.
7.1.4 The operator helps the Buyer recognise the Seller’s status by publishing the information under Article 7.1.3. If at any time in the future indications arise that the Seller is acting as a trader despite the declaration under Article 7.1.2(d), the operator shall proceed under Article 4.7.4.
7.2.1 An Offer must contain in particular:
7.2.2 The recommended scope of information (brand, model, year of manufacture, masked serial number, additional photographs) is stated by the operator in the platform help section.
7.2.3 Serial number and similar identifiers: when listing an Offer, the Seller chooses whether to display the serial number publicly in full or partially masked. The default option is the masked form (only the beginning and end of the number are published, the middle part is hidden). The full serial number may be made available to the Buyer only after conclusion of the purchase contract in the chat or through platform functions.
7.3.1 The Seller is obliged to state all hidden defects of the goods of which the Seller is aware or should be aware with ordinary care, in particular for equipment with electrical components (see Chapter 26).
7.3.2 The Seller is liable for the truthfulness of the information in the Offer towards both the Buyer and the operator.
7.4.1 An Offer is active for a maximum of 3 months from the date of publication. After this period expires, the Offer is automatically deactivated.
7.4.2 The Seller may extend the Offer or list it again at any time through the platform interface.
7.5.1 The Seller may edit or withdraw an Offer under the following conditions:
7.5.2 If an Offer is removed by the operator under Article 7.6, deactivated for legal or technical reasons, or expires (Article 7.4), active Price Offers shall expire.
7.5.3 An increase in the Offer price during ongoing negotiation does not affect the calculation of the negotiation fee under Article 20.3 (the reference price is locked at the moment the first Price Offer is sent).
7.6.1 The operator is entitled to:
7.6.2 The operator shall inform the Seller of the removal of an Offer by e-mail, stating the reason (see Chapter 24).
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It is prohibited to offer on the Recordio platform in particular:
8.2.1 Ordinary private sale of older musical equipment (amplifiers, mixing consoles, valve electronics, effects processors) is not prohibited solely because the Seller does not have a declaration of conformity or technical documentation for the equipment.
8.2.2 However, the Seller is obliged to state in the Offer all safety-relevant defects, modifications or interventions in accordance with Article 26.
8.3.1 The operator maintains a detailed list of Prohibited Items in the separate document Prohibited Items Rules, which forms an integral part of these Terms (Article 2.4).
8.3.2 If there is any doubt as to whether specific goods may be offered, the user may contact support at support@recordio.cz.
8.4.1 In the event of a breach of Article 8.1, the operator may:
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9.1.1 In Offers and in communication between users before conclusion of the purchase contract, it is prohibited to state or request contact details (telephone number, e-mail address, identifier in instant messaging applications, links to social networks, websites) for the purpose of circumventing the platform.
9.1.2 It is also prohibited to state or request links to external marketplaces, advertising services, social networks or other services enabling the deal to be completed outside Recordio for the purpose of redirecting the deal outside the platform.
9.1.3 The operator is entitled to automatically detect the occurrence of contact details and external links in Offers and messages and to flag or hide such content for moderation.
9.2.1 After conclusion of the purchase contract between Buyer and Seller, the platform shall automatically make available to both parties:
9.2.2 The e-mail address of the other party is not made available; communication continues primarily through the platform chat.
9.2.3 Sharing additional contact details between the parties for the purposes of performing the concluded purchase contract (in particular to agree details of shipping or Pickup) is permitted.
9.3.1 In the event of a breach of Article 9.1, the operator may:
The rules under this Chapter serve in particular to prevent circumvention of platform fees, protect users against fraud outside the platform’s record-keeping system and ensure enforceability of contractual obligations.
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10.1.1 The user is entitled to upload to the platform only photographs and other content to which they have the necessary rights — in particular photographs they have taken themselves or for the publication of which they have the author’s demonstrable consent.
10.1.2 The user guarantees that by uploading content to the platform they do not infringe copyright, personality rights or other rights of third parties.
10.1.3 In the event of a breach of Article 10.1.1 or 10.1.2, the user is liable for damage caused to the operator and to third parties.
10.2.1 By uploading a photograph or other content to the platform, the user grants the operator a non-exclusive, royalty-free operational licence to:
10.2.2 Duration of the operational licence: for the period during which the Offer is published on the platform.
10.2.3 The operational licence expires upon termination of the Offer or cancellation of the user’s account (except for archival records retained under Article 6.3).
10.3.1 By uploading a photograph to the platform, the user grants the operator a non-exclusive, royalty-free marketing licence to use the photograph for the promotion of the Recordio platform and the specific active Offer, in particular:
10.3.2 The marketing licence for an active Offer lasts for the period during which the Offer is published on the platform.
10.3.3 After the Offer ends:
10.3.4 The marketing licence includes the right to grant a sublicence only to technical, marketing and advertising suppliers of the operator to the extent necessary to promote the Recordio platform (in particular providers of advertising systems, content distribution networks, agencies managing advertising campaigns).
10.3.5 Territorial scope: worldwide (given the international nature of social networks and advertising systems).
10.4.1 The operator is not entitled to:
10.4.2 The marketing licence serves exclusively for the operation, promotion and protection of the Recordio platform.
“The user grants the operator a non-exclusive, royalty-free licence to uploaded photographs, divided into: (a) an **operational licence** necessary for display in the Offer for the period of its publication; and (b) a **marketing licence** enabling the use of photographs to promote the Recordio platform and the specific active Offer for the period of its publication. After the Offer ends, the operator may retain already created marketing materials to a reasonable extent, but may not create new marketing campaigns using photographs from the ended Offer without the user’s consent. The operator is not entitled to sell photographs to third parties as standalone content. The licence serves exclusively for the operation, promotion and protection of the Recordio platform.”
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11.1.1 An Offer published on the platform constitutes an invitation to submit offers within the meaning of Section 1732(2) of the Civil Code, not a contractual offer.
11.1.2 By publishing an Offer, the Seller does not become obliged to conclude a purchase contract with everyone who expresses interest in the goods. A purchase contract is concluded in the manner set out in Chapters 12 to 14.
“An Offer published on the Recordio platform constitutes an invitation to submit offers within the meaning of Section 1732(2) of the Civil Code, not a contractual offer. A purchase contract between Buyer and Seller is created only at the moment set out in Chapters 12 to 14 of these Terms.”
11.3.1 The Seller may edit or withdraw an Offer or activate the Buy Now function under the conditions set out in Chapter 7.
11.3.2 A change to the Offer price during ongoing negotiation does not affect the calculation of the negotiation fee under Article 20.3 — for calculation purposes, the decisive price is the Offer price valid at the moment the first Price Offer is sent.
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12.1.1 The Buy Now function enables the Buyer to conclude a purchase contract immediately at the price stated in the Offer, without negotiation.
12.1.2 Before submitting the Buy Now order, the Buyer is shown an order summary in the platform interface, containing in particular:
12.1.3 The Buyer confirms the Buy Now order by clicking a button labelled “Place Binding Order” or an equivalently clear label in other language versions, in accordance with Section 1827a of the Civil Code.
12.2.1 If the Seller activates the Buy Now function for an Offer, by activating this function the Seller pre-determines that the Buyer’s offer to purchase at the price stated in the Offer will be automatically accepted by a technical means of the platform in accordance with the conditions so determined.
12.2.2 In this automatic acceptance, the operator does not act as the Seller’s representative. The operator merely technically implements the Seller’s intention expressed by activating the Buy Now function.
12.3.1 By clicking the “Závazně objednat” button in the order summary, the Buyer makes an offer to conclude a purchase contract at the price stated in the Offer. This offer is accepted without undue delay automatically by a technical means of the platform in accordance with the Seller’s pre-set conditions.
12.3.2 At the moment of automatic acceptance, a purchase contract is concluded between Buyer and Seller.
“If the Seller activates the Buy Now function for an Offer, by activating this function the Seller pre-determines that the Buyer’s offer to purchase at the price stated in the Offer will be automatically accepted by a technical means of the platform in accordance with the conditions so determined. By the Buyer clicking the ‘Závazně objednat’ button in the final step of the order process, a purchase contract is concluded between Buyer and Seller.”
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13.1.1 A Price Offer (Make an Offer) is a binding price proposal by the Buyer addressed to the Seller, by which the Buyer proposes to conclude a purchase contract at the price offered by the Buyer.
13.1.2 Before sending a Price Offer, the Buyer is shown an offer summary in the platform interface, containing in particular:
13.1.3 Before accepting a counter-offer or performing another binding act by the Buyer leading to conclusion of a purchase contract, the platform shall display the specific amount of the negotiation fee according to the state of negotiation at the moment of the act, or a clear method of its calculation if the specific amount cannot technically be determined at that moment.
13.1.4 The Buyer sends a Price Offer by clicking a button labelled “Závazně odeslat nabídku” or an equivalently clear label in other language versions.
13.2.1 A Price Offer is binding on the Buyer for the entire period of its validity, unless the Buyer withdraws it under Article 13.4.
13.2.2 If the Seller accepts the Price Offer during its validity period, a purchase contract is concluded under Chapter 14.
13.3.1 A Price Offer is valid for 3 days from the date on which it is sent, unless otherwise stated in the platform interface. After this period expires, the offer automatically expires without any further action being necessary.
13.3.2 The operator is entitled to adjust the validity period of offers through settings in the platform interface. The current valid period is always displayed to the Buyer before the offer is sent.
13.4.1 The Buyer may withdraw a Price Offer at any time through the platform interface until the offer has been accepted.
13.4.2 Withdrawal of an offer is carried out by clicking a button labelled “Stáhnout nabídku” or an equivalently clear label.
13.4.3 After withdrawal, the offer expires and the Offer remains active for further Price Offers and Buy Now.
13.5.1 If an Offer is removed by the operator, deactivated for legal or technical reasons, or expires (Article 7.4), active Price Offers for that Offer shall expire.
13.5.2 The Seller may not unilaterally withdraw an Offer if there is an active Price Offer on it, unless the Seller first rejects the offer or allows it to expire under these Terms (see Article 7.5).
“By sending a Price Offer, the Buyer makes a binding offer to conclude a purchase contract. The offer is binding for the entire period of its validity, unless withdrawn by the Buyer through the platform interface. If the Seller accepts the offer during its validity period, a purchase contract is concluded.”
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14.1.1 The Seller (or the Buyer in the case of a counter-offer under Chapter 15) may accept a Price Offer through the platform interface.
14.1.2 Before accepting an offer, the accepting party is shown an offer summary under Article 13.1.2 with a notice that acceptance creates a purchase contract.
14.1.3 Acceptance of an offer is carried out by clicking a button labelled “Obligatory to accept” or an equivalently clear label.
14.2.1 At the moment a Price Offer is accepted, a purchase contract is concluded between Buyer and Seller on the terms stated in the offer.
14.3.1 Upon conclusion of the purchase contract:
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15.1.1 The party who has received a Price Offer may, instead of accepting or rejecting it, respond with a counter-offer with a different price.
15.1.2 By sending a counter-offer, the original Price Offer expires and a new binding offer is created within the meaning of Chapter 13.
15.2.1 A counter-offer is subject to the same rules as the original Price Offer, in particular:
15.2.2 The currency of the counter-offer is the same as the currency of the original offer; the currency does not change within the negotiation chain.
15.2.3 The shipping method, delivery address and other conditions are carried over from the original offer, unless expressly changed by the party.
15.3.1 For calculating the negotiation fee under Article 20.3, the decisive price is the Offer price valid at the moment the first Price Offer is sent within the given negotiation chain.
15.3.2 Later changes to the Offer price by the Seller or changes in counter-offers do not affect the reference price for calculating the fee.
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16.1.1 A Transaction is considered completed (status “completed”) at one of the following moments:
a) Confirmation of receipt by the Buyer: The Buyer confirms receipt of the goods in the platform interface by clicking the “Potvrdit doručení” button or an equivalently clear label. The Transaction is completed at the moment of this confirmation.
b) Automatic completion after the time limit (Standard shipping): If the Seller has marked the goods as shipped and provided a tracking number or other reasonable proof of dispatch (in particular a parcel number, photograph of a posting receipt) and the Buyer does not confirm receipt or report a problem in the platform interface within 21 days of that marking, the Transaction is automatically completed.
Without a tracking number or proof of dispatch, automatic completion under point b) does not apply.
c) Pickup: For the “Pickup” shipping method, confirmation by both parties in the platform interface is decisive; the Transaction is completed at the moment of the second confirmation.
If one of the parties does not confirm and does not report a problem within 21 days from the agreed pickup date, the operator shall send that party a notice. If the party does not respond even after the notice with a 3-day time limit, the Transaction shall be automatically completed on the basis of the other party’s confirmation.
If neither party confirms or reports a problem within 21 days from the agreed pickup date, the operator may mark the Transaction as cancelled; in such case, fees under Article 20.6 do not arise.
16.2.1 Before automatic completion under Article 16.1(b) or (c), the operator shall send both parties a notice by e-mail and through the platform interface, usually 3 days before expiry of the relevant period.
16.2.2 The notice shall contain a request to confirm receipt or to report a problem if the Transaction did not proceed as expected.
16.3.1 The Buyer is obliged to pay the purchase price to the Seller within 3 days from payment release in accordance with Article 27 (Proof of Possession).
16.3.2 Payment release means the moment when the operator displays to the Buyer in the platform interface the Seller’s payment details or instructions for making the payment. For Transactions not subject to the Proof of Possession procedure, payment is released immediately after conclusion of the purchase contract.
16.3.3 The time limit under Article 16.3.1 does not run while payment is subject to the Proof of Possession procedure and that procedure has not yet been completed (see Chapter 27).
“For Transactions exceeding the value stated in the platform interface, the Price List or the platform help section, the operator may, for fraud prevention reasons, temporarily restrict display of the Seller’s payment details to the Buyer until the Seller proves that they physically have the goods available (Proof of Possession, proof of possession of goods), or until the Buyer expressly states that they wish to make payment even without this verification. During the period of this restriction, the time limit for payment of the purchase price by the Buyer does not run. Proof of Possession does not mean verification of the Seller’s legal ownership right to the goods.”
16.5.1 The Seller is obliged to deliver the goods to the Buyer within 3 working days of receipt of payment, unless otherwise agreed between the parties.
16.5.2 For Transactions involving Pickup, the Seller and Buyer shall agree on a specific pickup date; this agreement replaces the general time limit under Article 16.5.1.
16.6.1 If the Buyer does not pay the purchase price within the time limit under Article 16.3.1, the Seller is entitled to:
16.6.2 If the Seller does not deliver the goods within the time limit under Article 16.5, the Buyer is entitled to:
16.6.3 The operator does not hold the purchase price and does not arrange its refund; the refund of the purchase price by the Seller is a relationship between Buyer and Seller (see Chapter 18).
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17.1.1 The Seller states in the Offer the available shipping methods (in particular Pickup, Standard shipping through a carrier).
17.1.2 The Buyer selects the preferred shipping method from the options offered by the Seller.
17.2.1 The risk of damage to or loss of the goods passes to the Buyer at the moment the goods are handed over to the carrier for transport.
17.2.2 In the case of Pickup, the risk of damage to or loss of the goods passes to the Buyer at the moment the Buyer takes possession of the goods.
17.2.3 These rules correspond to the standard regime for sales between private individuals under Section 2090(1) of the Civil Code; this is not a sale of goods by a trader to a consumer, to which the special rules under Section 2123 of the Civil Code apply.
17.3.1 When dispatching goods, the Seller is obliged to:
17.3.2 For items with a value exceeding 500 EUR / 12 500 Kč, the operator strongly recommends that the Seller choose shipping with insurance covering the full value of the parcel.
17.3.3 For items with a value exceeding 2 000 EUR / 50 000 Kč, the operator strongly recommends insured shipping with an insured value corresponding to the value of the parcel.
17.4.1 If the Seller breaches the obligations under Article 17.3 (in particular insufficient packaging) and, as a result, the goods are damaged during transport, the Buyer is entitled to assert a Complaint against the Seller, even though the risk of damage has passed to the carrier. Breach of the obligation to package goods properly gives rise to the Seller’s liability for damage caused by that breach.
17.4.2 The operator may take breach of the Seller’s obligations into account when assessing a dispute, moderating an account or deciding on any individual waiver of fees.
17.5.1 The operator is not liable for damage caused by the carrier, shipping delays, loss of a parcel or damage to goods during transport. Any claims of the Buyer shall be directed against the Seller (to the extent of the Seller’s liability under Article 17.4.1) or against the carrier.
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18.1.1 Recordio is not a provider of payment services within the meaning of Act No. 370/2017 Coll., on Payment Systems.
18.1.2 Payment of the purchase price takes place directly between Buyer and Seller, outside the platform. The operator does not hold, transfer or purposefully retain the purchase price (no escrow or custody system).
18.2.1 The Seller states in the Offer the accepted payment methods, in particular:
18.2.2 Buyer and Seller may agree on a specific payment method within the accepted options.
18.2.3 The listing of a payment method in the platform interface does not constitute a recommendation, guarantee or approval by the operator regarding the security, availability, price or terms of the relevant payment service. Use of a specific payment method is the users’ decision, and they bear the associated risk under the terms of the payment service provider.
18.3.1 After making payment, the Buyer marks the Transaction in the platform interface as paid (“Označit jako zaplaceno”) and may upload proof of payment.
18.3.2 The Seller confirms receipt of payment in the platform interface (“Potvrdit obdržení platby”).
18.3.3 The Buyer’s marking of payment and the Seller’s confirmation of receipt are important for the course of the Transaction, records and any disputes; however, they do not determine the creation of payment obligations between the parties (which are governed by the Civil Code).
18.4.1 Disputes between Buyer and Seller concerning the making or receipt of payment are governed by Chapter 22.
18.4.2 The operator does not provide any guarantee that payment will be made by the Buyer or refunded by the Seller in the event of a dispute.
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19.1.1 Communication between users concerning a specific Transaction takes place through the chat built into the platform.
19.1.2 The chat is activated immediately after conclusion of the purchase contract under Chapter 14 (acceptance of a Price Offer) or Chapter 12 (Buy Now). Before conclusion of the purchase contract, the ability to share contact details in the chat is restricted under Article 9.1.
19.1.3 After conclusion of the purchase contract, the platform interface makes available to both parties:
19.1.4 The e-mail address of the other party is not made available; communication continues primarily through the chat.
19.2.1 The platform automatically generates system messages in the chat in response to key Transaction events (in particular conclusion of the purchase contract, marking dispatch, confirmation of delivery, expiry of time limits).
19.2.2 System messages serve record-keeping and information purposes for the parties; they are immutable and form part of the Transaction archive.
19.3.1 Chat history is archived for the period stated in the Privacy Policy.
19.3.2 The operator may use chat history in particular for:
19.4.1 In the chat, it is prohibited in particular to publish:
19.4.2 The operator may hide defective chat content and, in serious cases, suspend the user’s account (Chapter 24).
19.5.1 Making the other party’s contact details available after conclusion of the purchase contract is necessary for performance of that contract / completion of the Transaction within the meaning of Article 6(1)(b) GDPR (Regulation (EU) 2016/679).
19.5.2 Security and anti-fraud processing (in particular chat logs, misuse detection, fraud prevention) may be based on the operator’s legitimate interest under Article 6(1)(f) GDPR.
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20.1.1 The operator charges users two types of fees for use of the platform:
20.1.2 The operator does not hold the purchase price and does not transfer funds between Buyer and Seller (see Article 18.1). Payment between users takes place directly, outside the platform. The operator’s fees are charged by separate invoices after completion of the Transaction.
20.1.3 The specific current amount of fees (rates, cap, surcharges for Offer promotion, information on promotions) is set out in the separate document Price List, which forms an integral part of these Terms (Article 2.4).
20.1.4 This Chapter regulates the mechanics and framework of the fee structure (types of fees, conditions for their creation, due date, calculation); specific values are set out in the Price List. Changes to specific values in the Price List take effect in accordance with Article 31.
20.2.1 The sales fee is charged to the Seller on the sale price of the goods (agreed\_price) according to the current rate stated in the Price List.
20.2.2 The amount of the fee includes:
20.2.3 For calculation of the fee, the decisive factor is the promotion tier selected at the moment of sale (conclusion of the purchase contract), not the highest promotion tier used during the period in which the Offer was published.
20.2.4 The Seller may choose Offer promotion when listing the Offer or at any later time through the platform interface. The selected promotion tier remains active until the Seller changes it or until the goods are sold.
20.2.5 The active Offer period is no more than 3 months; details are set out in Article 7.4.
Note: The negotiation fee described in this Article is currently not charged. The operator has set
negotiation_fee_active = false. This Article describes the full framework that will apply when the fee is activated. Users will be notified in advance of any activation in accordance with Article 31.
20.3.1 If a purchase contract is concluded through the Price Offer (Make an Offer) function at a price lower than the Seller’s original Offer price, a negotiation fee arises.
20.3.2 The payer of the negotiation fee is the Buyer, as the party who initiated the negotiation by sending the first Price Offer.
20.3.3 The amount of the negotiation fee is calculated according to the current rate in the Price List from the difference between the reference price of the Offer and the agreed purchase price (excluding shipping). The negotiation fee has no cap. If the fee would be less than 50 Kč (2 EUR), it is not charged.
20.3.4 The reference price of the Offer for calculating the fee is the Offer price valid at the moment the first Price Offer is sent within the given negotiation chain. Later changes to the Offer price by the Seller or changes in counter-offers do not affect the reference price for calculating the fee (see Article 15.3).
20.3.5 The negotiation fee does not arise if:
20.3.6 Informing the Buyer before a binding act: in accordance with Section 1820 of the Civil Code and Directive 2011/83/EU, before sending a binding Price Offer and before accepting a counter-offer or performing another binding act leading to conclusion of a purchase contract, the Buyer is shown the specific amount of the negotiation fee according to the current state of negotiation, or a clear method of calculating it if the specific amount cannot technically be determined at that moment. For the first Price Offer, the specific amount that would arise if the offer were accepted without change is displayed.
20.4.1 The operator issues an invoice after completion of the Transaction within the meaning of Article 16.1.
20.4.2 The invoice due date is 14 days from the date of issue.
20.4.3 The invoice is sent electronically to the e-mail address stated by the payer in their account.
20.4.4 As at the effective date of these Terms, the operator is not a VAT payer and fees are charged exclusive of VAT, unless otherwise stated in the Price List or on the invoice. If the operator’s tax regime changes or if legal regulations require VAT to be charged, VAT will be charged in accordance with applicable legal regulations.
20.4.5 If both fees arise from one completed Transaction (sales fee + negotiation fee), the operator will issue two separate invoices:
20.4.6 Each invoice has a separate due date calculated from its date of issue.
20.5.1 If the user does not pay an invoice by its due date, the operator shall proceed as follows:
20.5.2 The operator reserves the right to assign the receivable for an unpaid fee to a debt collection agency or law firm, or to assert the claim in court.
20.5.3 When an account is suspended due to non-payment, the operator shall notify the user of the reason and the method for ending the suspension (usually by paying the due receivables). The procedure for appealing against suspension is set out in Chapter 24.
20.6.1 If the purchase contract between Buyer and Seller is not actually performed and the Transaction ends with the status “cancelled” or “in dispute” without subsequent completion under Article 16.1, platform fees do not arise.
20.6.2 If an invoice has already been issued before cancellation of the Transaction, the operator will cancel the invoice without any claim for payment.
20.6.3 If a dispute between users ends by agreement or decision and the Transaction is subsequently marked as completed (status completed), fees under this Chapter arise in the standard manner.
20.7.1 Rates applicable to completed Transactions. For purchase contracts already concluded, the fee rates valid at the moment of conclusion of the purchase contract (Buy Now conclusion or acceptance of a Price Offer) shall apply, regardless of any later changes to the Price List.
20.7.2 Rates for active Offers. For active Offers, any changes to the Price List shall apply only after the change takes effect. If the change would mean an increase in the fee compared to the state at the time of listing the Offer or selecting promotion, the operator shall notify the Seller in advance and allow the Seller to end the Offer without penalty before the change takes effect.
20.7.3 Rates for ongoing negotiations. For ongoing negotiation chains (a sequence of Price Offers and counter-offers), the rate displayed to the Buyer at the last binding act leading to conclusion of the purchase contract shall be used to calculate the negotiation fee.
20.7.4 The effectiveness of changes to the Price List is otherwise governed by Chapter 31.
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21.1.1 Under applicable legal regulations, the operator may be obliged to collect, verify, retain and report to the competent tax administration authorities selected data concerning Sellers and Transactions carried out through the platform, in particular under the rules for reporting obligations of digital platform operators.
21.1.2 The scope of reported data, the categories of reportable Sellers and other details shall be governed by the applicable legal regulations at the moment when the reporting obligation arises.
21.2.1 If the operator’s reporting obligation arises or its arising is reasonably expected, the operator may require the Seller to provide in particular the following data (in addition to data normally collected during registration):
21.2.2 If the operator enables a business mode on the platform in the future, the collected data may be extended to include data concerning legal entities to the extent required by legal regulations.
21.2.3 For each completed Transaction, in particular the completion date, agreed purchase price, currency, number of Transactions carried out in the relevant reporting period and the aggregate value of Transactions may be processed.
21.3.1 The user is obliged to provide the operator with true and complete data required to comply with any reporting obligation, within the time limit set by the operator.
21.3.2 If the user does not provide the required data, does not provide it on time or provides manifestly false data:
“Under applicable legal regulations, the operator may be obliged to collect, verify, retain and report to the competent tax administration authorities selected data concerning Sellers and Transactions carried out through the platform, in particular under the rules for reporting obligations of digital platform operators. The user is obliged to provide the operator with true and complete data required to comply with this reporting obligation, within the time limit set by the operator. The scope of reported data and the categories of reportable Sellers are governed by applicable legal regulations.”
21.5.1 Processing of personal data for the purposes of assessing and complying with the operator’s reporting obligations takes place on the basis of compliance with a legal obligation under Article 6(1)(c) GDPR.
21.5.2 Details of the processing of this data (in particular retention periods, recipients and rights of the data subject) are set out in the separate document Privacy Policy.
21.5.3 For the purposes of assessing whether a Seller falls within a specific reporting obligation, data may be processed even before that obligation arises.
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For the purposes of these Terms, the operator distinguishes three types of disputes, which are resolved by different mechanisms:
22.2.1 Disputes concerning the operator’s services (in particular the amount of fees, service quality, account suspension, technical issues) are resolved directly between the user and the operator. The operator is a party to these disputes.
22.2.2 The user is entitled to contact the operator by sending a Complaint to support@recordio.cz or legal@recordio.cz. The Complaint should contain:
22.2.3 The operator shall respond to the Complaint without undue delay, indicatively within 14 days of receipt.
22.2.4 If the dispute is not resolved by direct agreement, the consumer may contact the competent alternative dispute resolution entity for consumer disputes; details are set out in Article 32.3.
22.3.1 Disputes concerning the purchase contract between users (in particular the factual condition of the goods, delivery, payment, defects) are resolved directly between Buyer and Seller.
22.3.2 The operator is not a party to the purchase contract between users. The operator:
22.3.3 What the operator may do in the event of a dispute between users:
22.3.4 Since the platform in version 1.0 is intended for the C2C model (Article 4.7) and the Seller declares when listing an Offer that they are not acting as a trader (Article 7.1.2(d)), as a rule this is not a consumer relationship between Buyer and Seller. The operator makes information about the Seller’s status available to the Buyer under Article 7.1.3.
22.4.1 If the user disagrees with the operator’s content moderation decision (removal of an Offer, account suspension, blocking or other moderation measure), the procedure under Chapters 24 and 25 shall apply.
22.4.2 The user has the right to appeal against a moderation decision within the time limit under Article 25.2.7 (30 days for ordinary decisions, 6 months for decisions to which the DSA applies).
22.4.3 The consumer may also have the right to contact a certified out-of-court dispute settlement body under Article 21 of Regulation (EU) 2022/2065 (DSA).
22.5.1 Buyer or Seller may report a problem with a specific Transaction in the platform interface by clicking the “Report a transaction problem” function.
22.5.2 Reporting a Transaction problem suspends standard processes (in particular auto-completion under Article 16.1) until it is resolved.
22.5.3 The operator recommends that the parties to the dispute first attempt an amicable resolution through the chat, or by direct communication after mutual disclosure of contact details (Article 9.2).
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23.1.1 After completion of a Transaction (status completed), Buyer and Seller may rate each other through the platform interface.
23.1.2 A review may be submitted only after a completed Transaction; rating cancelled or incomplete Transactions is not permitted.
23.2.1 A review contains:
23.2.2 The other party has the right to reply once to a received review through a function in the platform interface.
23.3.1 In reviews, it is prohibited to:
23.3.2 The operator may remove a review if it breaches Article 23.3.1.
23.4.1 A user whose review has been removed has the right to appeal against the removal within the time limit and in the manner set out in Article 25.2.7.
23.5.1 Successfully completed Transactions with positive reviews may contribute to the user moving to a higher Trust Level under Chapter 5.
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24.1.1 The operator is entitled to take moderation measures to ensure that user content and conduct comply with these Terms and legal regulations. Moderation measures include in particular:
24.2.1 Grounds for a moderation measure may include in particular:
24.3.1 The operator shall inform the user of a moderation measure by e-mail to the address stated in the account or by notice in the platform interface.
24.3.2 Information on a moderation measure shall include:
24.3.3 The operator shall provide the user with reasons without undue delay after taking the moderation measure.
24.4.1 In cases that are manifestly serious, urgent or specially regulated by law (in particular goods posing an immediate danger, suspicion of criminal activity), the operator may take moderation measures immediately and without prior notice.
24.4.2 In such cases, the information and reasons under Article 24.3 shall be provided subsequently, without undue delay after the measure is taken.
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25.1.1 The operator enables anyone to report content on the platform that may be contrary to these Terms or legal regulations, through:
25.1.2 Reports may be submitted by:
25.2.1 Content of a report. A report must contain at least:
25.2.2 Predefined reasons for reporting:
25.2.3 Confirmation of receipt. The operator automatically sends the person submitting the report a confirmation of receipt of the report without undue delay after submission.
25.2.4 Assessment. The operator shall assess the report without undue delay, indicatively within 7 working days. In manifestly serious, urgent or specially regulated cases, the operator may act immediately.
25.2.5 Decision. The operator shall decide on one of the following steps:
25.2.6 Reasons for the decision. The operator shall inform:
The information shall include brief but clear reasons for the decision.
25.2.7 Appeal against a decision. A user whose content was affected by the decision has the right to submit an appeal:
a) time limit:
b) form: by e-mail to abuse@recordio.cz with the subject line “Odvolání proti rozhodnutí” or through the platform interface, if this option is available;
c) the operator shall decide on the appeal without undue delay, indicatively within 14 days of receipt;
d) the appeal decision shall include reasons.
25.2.8 Automated tools and human review. The operator may use automated tools for content moderation (in particular automated detection of contact details, external links, spam patterns and dangerous products). These tools may:
Against decisions made with the assistance of automated tools, the user has the right to human review through an appeal under Article 25.2.7. The final moderation decision may be reviewed by a human following the user’s appeal.
25.3.1 Users who repeatedly submit manifestly unjustified or unsubstantiated reports (in particular reports submitted for the purpose of competitive sabotage) may be:
25.3.2 Users who repeatedly publish illegal content or content contrary to the Terms are subject to progressive sanctions:
25.4.1 The operator’s contact point for DSA Notice & Action is the e-mail address abuse@recordio.cz.
25.4.2 The address legal@recordio.cz is also available for public authorities.
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26.1.1 The Seller is obliged in particular:
a) not to knowingly sell dangerous goods (goods which, under normal use, pose a risk to the health or safety of persons);
b) to state safety-relevant defects of the goods in the Offer, in particular for equipment with electrical components;
c) to offer used electrical equipment only in such a way that it does not pose a danger under normal use;
d) to explicitly state in the Offer:
26.2.1 Musical equipment often falls under product safety rules due to the presence of electrical components. When selling musical equipment, increased caution is required in particular for:
26.3.1 The operator, as a provider of an online marketplace within the meaning of Regulation (EU) 2023/988 of the European Parliament and of the Council on general product safety (GPSR):
26.4.1 The operator is entitled without prior notice to:
26.4.2 The Seller has a duty to cooperate during the investigation and to provide available information about the product.
“The Seller is obliged to state in the Offer all defects endangering safety, in particular for electrical devices and musical equipment. The operator, as a provider of an online marketplace within the meaning of Regulation (EU) 2023/988, establishes a contact point for product safety supervisory authorities (legal@recordio.cz) and cooperates in handling safety reports. Where there is reasonable suspicion that a product is dangerous, the operator may remove the Offer without prior notice and provide information to supervisory authorities.”
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27.1.1 Proof of Possession (proof of possession of goods, DoP) is an anti-fraud procedure aimed at preventing fraudulent Offers (in particular offers of goods that the Seller does not actually possess) in higher-value Transactions.
27.1.2 Proof of Possession does not mean legal verification of the Seller’s ownership right to the goods. The procedure merely proves that the Seller physically has the goods available at the moment of verification.
27.1.3 The DoP procedure applies only before the Seller’s payment details are released to the Buyer; it does not affect conclusion of the purchase contract under Chapters 12 to 14, or the Seller’s obligation to deliver the goods under Chapter 16.
27.2.1 The DoP procedure applies if the following conditions are met simultaneously:
27.2.2 The operator is entitled to adjust the threshold value, Trust Level conditions and other parameters of the DoP procedure through settings in the platform interface. The current conditions are always stated in the platform help section.
27.3.1 If a Transaction is subject to the DoP procedure, the Buyer does not see the Seller’s payment details immediately after conclusion of the purchase contract. The Buyer is informed in the platform interface that payment is temporarily blocked until completion of DoP.
27.3.2 The Seller is requested to upload to the platform photographic proof that the Seller physically has the goods available, according to the operator’s instructions stated in the help section (in particular a photograph of the goods with the current date, serial number or agreed identifier).
27.3.3 After DoP has been provided, the operator releases payment and makes the Seller’s payment details or payment instructions available to the Buyer in the platform interface.
27.4.1 The Buyer may expressly state in the platform interface that they wish to make payment even without the Seller completing DoP. This express statement releases payment in the same way as submitted DoP.
27.4.2 A Buyer who skips DoP in this way bears the corresponding risk; in such a case, the operator is not liable for any fraudulent conduct by the Seller beyond the operator’s general liability as platform operator.
27.5.1 During the payment block under the DoP procedure, the time limit for payment of the purchase price by the Buyer under Article 16.3.1 does not run.
27.5.2 After payment is released (by submission of DoP, express skipping by the Buyer or another method set by the operator), the 3-day time limit for payment of the purchase price begins to run.
27.6.1 If the Seller does not provide DoP within the specified time limit (stated in the platform help section) and the Buyer also does not expressly skip DoP under Article 27.4.1, the operator may:
27.6.2 If the Transaction is cancelled under Article 27.6.1(b), platform fees do not arise (see Article 20.6).
“For Transactions exceeding the value stated in the platform interface, the Price List or the platform help section, the operator may, for fraud prevention reasons, temporarily restrict display of the Seller’s payment details to the Buyer until the Seller proves that they physically have the goods available (Proof of Possession, proof of possession of goods), or until the Buyer expressly states that they wish to make payment even without this verification. During the period of this restriction, the time limit for payment of the purchase price by the Buyer does not run. Proof of Possession does not mean verification of the Seller’s legal ownership right to the goods.”
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28.1.1 Details of personal data processing by the operator (what data is collected, for how long, what the purposes of processing are, who the recipients are, what rights the data subject has and how to exercise them) are set out in the separate document Privacy Policy, which forms an integral part of these Terms (Article 2.4) and is available in the platform interface.
28.1.2 This Chapter contains only a brief summary of the key purposes and legal bases for processing.
The operator processes users’ personal data in particular on the following legal bases:
“The operator processes users’ personal data to the extent and for the purposes set out in the separate document **Privacy Policy**, which forms an integral part of these Terms. Processing takes place in particular for the performance of the contract for use of the service and contracts concluded between users (Article 6(1)(b) GDPR), for compliance with the operator’s legal obligations, including any tax reporting obligations under the rules for digital platforms (point c), and for the operator’s legitimate interests (point f).”
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29.1.1 At the launch of the platform (version 1.0), the operator uses only strictly necessary technical cookies required for the operation and security of the platform, in particular:
29.1.2 In version 1.0, the operator does not use:
29.1.3 If the operator introduces analytics tools that do not use cookies or other tracking technologies requiring consent (cookieless analytics), their deployment will not require separate user consent, but will be transparently described in the Cookie Policy.
29.2.1 If the operator introduces additional types of cookies beyond strictly necessary technical cookies in the future, such cookies will be activated only on the basis of the user’s express consent given in the cookie banner or in account settings.
29.2.2 The operator will inform users of any extension of the cookies used in accordance with Article 31 (changes to the Terms and related documents).
“At launch, the operator uses exclusively strictly necessary technical cookies required for the operation and security of the platform (login, protection against attacks, storing cookie consent preferences). No analytics or marketing cookies are used in the current version. If the operator introduces additional types of cookies in the future, they will be activated only on the basis of the user’s express consent.”
29.4.1 Details of the cookies used are set out in the separate document Cookie Policy, which forms an integral part of these Terms (Article 2.4).
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30.1.1 The operator may send the user newsletters and other marketing communications concerning the platform and related services only:
30.1.2 The user may unsubscribe at any time from receiving newsletters and marketing communications:
30.2.1 The operator may send the user without separate consent service and Transaction communications necessary for the operation of the service, in particular:
30.2.2 These communications are not marketing communications and the user cannot unilaterally opt out of them without terminating the account.
30.3.1 Processing of personal data for newsletter purposes is based on the user’s consent under Article 6(1)(a) GDPR, or on the operator’s legitimate interest under Article 6(1)(f) GDPR in conjunction with Section 7(3) of Act No. 480/2004 Coll.
30.3.2 Processing for service and Transaction communications is based on performance of a contract under Article 6(1)(b) GDPR.
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31.1.1 The operator is entitled to unilaterally amend these Terms and related documents (in particular the Price List, Privacy Policy, Cookie Policy and Prohibited Items Rules).
31.1.2 The operator makes changes in particular in response to:
31.2.1 The operator shall inform users of material changes to the Terms or related documents in particular:
31.2.2 For minor, formal or corrective changes (in particular typo corrections, contact updates, technical text adjustments without substantive impact), notice in the platform interface is sufficient.
31.3.1 Material changes shall take effect no earlier than 30 days after notification of the change, unless a longer period is stated in the notification.
31.3.2 Minor, formal or corrective changes may take effect immediately.
31.3.3 In the case of changes required by legal regulations or by a decision of a public authority, the changes may take effect within a shorter period if required by the legal regulation.
31.4.1 If the user continues actively using the platform after material changes take effect (in particular listing an Offer, submitting a Price Offer, concluding a purchase contract), the user thereby expresses consent to the new version of the Terms.
31.4.2 A user who does not agree with the changes has the right to terminate their account under Article 6.1 before the changes take effect. In such case, the Terms in the version before the change shall apply to the handling of already pending Transactions and the settlement of due fees.
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32.1.1 These Terms and the relationship between the user and the operator are governed by the laws of the Czech Republic, in particular the Civil Code.
32.1.2 The choice of Czech law shall not have the effect of depriving the consumer of the protection afforded to them by provisions of the law of the country of their habitual residence from which no contractual derogation is permitted (Article 6 of Regulation (EC) No. 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations, “Rome I”).
32.2.1 Unless mandatory consumer protection rules provide otherwise, the courts of the Czech Republic shall have subject-matter and territorial jurisdiction to hear disputes between the user and the operator.
32.2.2 A consumer may bring proceedings before the court of their habitual residence in accordance with the relevant provisions of European Union law and international treaties.
32.3.1 A consumer who has a dispute with the operator concerning the platform services has the right to contact the competent alternative dispute resolution entity for consumer disputes.
32.3.2 In the Czech Republic, this entity is generally the Czech Trade Inspection Authority (ČOI) at www.coi.cz as the competent ADR entity, unless a special legal regulation provides otherwise.
32.3.3 A proposal for alternative dispute resolution may be submitted no later than one year from the date on which the consumer first asserted the right that is the subject of the dispute with the operator.
32.3.4 Consumers from other Member States of the European Union may contact the competent alternative dispute resolution entity for consumer disputes in the country of their habitual residence under Directive 2013/11/EU of the European Parliament and of the Council.
32.4.1 The alternative dispute resolution mechanism set out in this Article concerns disputes between a user and the operator concerning platform services (for example fees, account suspension, service quality).
32.4.2 Disputes between Buyer and Seller concerning goods (defects, delivery, payment) are resolved directly between them; the operator is not a party to the purchase contract and such disputes therefore do not constitute a dispute with the operator. Detailed regulation of disputes between users is set out in Chapter 22.
32.4.3 Disputes concerning content moderation under Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market For Digital Services (Digital Services Act, “DSA”) are resolved under the special regime in Chapters 24 and 25.
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If any provision of these Terms is declared invalid, ineffective or unenforceable by a court or other competent authority, the remaining provisions of the Terms shall remain valid and effective. In such a case, the contracting parties shall endeavour to replace the invalid provision with a valid provision whose meaning is as close as possible to the original purpose, if permitted by legal regulations.
33.2.1 The operator is entitled to transfer its rights and obligations under these Terms or under individual relationships established on the basis of these Terms to a third party, in particular in the event of the sale of the operator’s business or part of it, a merger or another form of succession.
33.2.2 The operator shall inform the user of such transfer in advance by e-mail to the address stated in the account or by notice in the platform interface.
33.2.3 The user is not entitled to transfer their rights and obligations under these Terms to a third party without the operator’s prior written consent.
33.3.1 Service of notices between the operator and the user generally takes place electronically, namely:
33.3.2 A message sent electronically is deemed delivered no later than on the third day after sending, unless earlier delivery is proven. This does not apply if the operator receives a non-delivery notification or if legal regulations require another method of service.
33.3.3 The user is obliged to keep the e-mail address in their account up to date. If the user provides an outdated or invalid e-mail address, messages sent by the operator to that address shall be deemed duly delivered.
The operator is not liable for any inability to provide the service caused by circumstances beyond its control and which it could not have prevented with reasonable care, in particular internet connection outages, outages of third-party services (hosting, domain administration, e-mail services), interventions by public authorities or natural disasters.
These Terms, together with the documents listed in Article 2.4, constitute the entire agreement governing the relationships between the operator and the user concerning use of the platform. Any prior oral or written arrangements concerning the subject matter of these Terms are replaced by these Terms. This does not affect individual arrangements between the operator and the user made expressly and demonstrably in a specific case.
These Terms become effective on 1 June 2026.
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Issued by: Pavel Halabica, operator of the Recordio platform Date of issue: 31 May 2026
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34.1.1 These Terms are issued in the Czech language version as the governing version.
34.1.2 Other language versions of the Terms (in particular English and, later, German, Polish and Dutch) are merely informative translations of the governing version.
34.1.3 In the event of any conflict, ambiguity or discrepancy between the Czech version and a translation, the Czech version shall apply.
34.2.1 At launch, the operator provides translations of the Terms into English. Additional language versions, in particular German, Polish and Dutch, will be added progressively according to the platform’s expansion to individual national domains.
34.2.2 The current available language versions are indicated in the platform interface.
“The governing language version of these Terms is the Czech version. Other language versions are merely informative translations. In the event of any conflict, ambiguity or discrepancy between the Czech version and a translation, the Czech version shall apply.”
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Issued by: Pavel Halabica, operator of the Recordio platform Date of issue: 31 May 2026 Effective from: 1 June 2026
